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\nWelcome to the Yay Bestie Help Center. This is where we keep the step-by-step guides: how to personalize without typos, how to time a gift, what to do when a parcel goes quiet, how to bring a sulking night light back to life, and how returns work from the first email to the refund. If you want a one-line answer, the FAQs are quicker. If you want to talk to a person, email support@yaybestie.com and you will hear back within one business day.
\nStart with the person, not the product. If you know who you are shopping for, the Gifts For shelf groups designs by recipient: your bestie, Mom, Dad, grandparents, couples and coworkers. If you know their personality better than their shopping list, try Gifts by Vibe: funny, sweet and sentimental, pet-obsessed, homebody or plant parent. If you already know you want a mug or an ornament, the type shelves in the main menu take you straight there.
\nA useful question to ask yourself: where will this live? A mug lives in the kitchen and gets used daily. An ornament lives in a box most of the year and comes out for a big moment. A night light lives on a bedside table. A keychain goes everywhere. Picking a gift with a home makes it far more likely to be kept and loved.
\nSize options are listed on each product page. For mugs, 11 oz suits most coffee and tea drinkers and 15 oz suits people who like a big mug. For ornaments, smaller sizes suit busy trees and car mirrors, while larger sizes give long names room to breathe. For plaques, measure the shelf or wall first. Our Size Guide walks through each product family with everyday comparisons.
\nMaking takes 1–3 business days and shipping takes 7–14 business days, so plan on up to 17 business days in total. Business days skip weekends and US public holidays. For a birthday on a Saturday, count back 17 weekdays from the Friday before and order by then. In the busiest weeks of the year, add a little extra. If the date is tight, email us before ordering and we will tell you honestly whether it looks realistic. Full details are on Shipping & Delivery.
\nRight after checkout you receive an order confirmation email with your order number, your items, the personalization and the total. Open it and read the personalization again. It is the last easy moment to catch a typo. If the email has not arrived within an hour, check spam and promotions folders, then contact us; you may have mistyped your email address at checkout.
\nYou have 24 hours after ordering, while production has not started, to change wording, options, quantity or the shipping address, or to cancel for a full refund. Email us with your order number and the exact change. The full process, including what happens after the window closes, is on Cancel or Change an Order.
\nWhen your order ships, you receive a shipping email with a tracking number. You can also use our Order Tracking page with your order number and checkout email. Tracking can take 24 to 48 hours to show the first scan, and parcels heading to Canada, Australia or New Zealand often show a pause while they clear customs. Both are normal.
\nIf tracking has not updated for 7 business days, or the parcel is 7 business days past its latest estimated date, email us with your order number. We open an investigation with the carrier for you. If the parcel is confirmed lost, or the investigation takes longer than 5 business days, you choose a free resend or a full refund.
\nOnce a parcel has been scanned by the carrier, the address is in their hands. Email us straight away and we will ask the carrier to redirect it; you may also be able to request a change yourself through the carrier’s tracking page. Redirects are not guaranteed. If the parcel comes back to us, we reship it to the corrected address as soon as you confirm it.
\nAdd each item to your cart separately with its own personalization, even when the design is the same. That keeps every name tied to the right piece. To ship gifts to several different addresses, place one order per address; every order ships free. For a large team or family order, email us first with the quantity and your date so we can confirm timing.
\nOpen parcels with care, especially mugs, ceramic ornaments and glass bottle lamps. Check everything before throwing away the packaging. If anything is damaged, keep the box and take photos of the box, the shipping label and the item before you do anything else; they make a damage claim quick and simple.
\nAcrylic night lights, ornaments, keychains, car hangers and suncatchers are often shipped with a thin protective film. It can make the piece look cloudy, dull or scratched. Lift a corner with a fingernail and peel it off slowly. Afterwards, clean acrylic only with a soft, dry microfibre cloth.
\nCeramic mugs are dishwasher- and microwave-safe unless the product page says otherwise; hand-washing keeps prints brightest. Wood likes to stay dry and away from heaters. Fabric pillows and blankets prefer a cold, gentle wash and air-drying. Keep glass and small parts away from young children. Car hangers must never block the driver’s view.
\nSend photos of the box, the label and the damaged item to support@yaybestie.com within 60 days of delivery. We remake it for free or refund you in full, usually without asking for the broken piece back.
\nCompare the item with your order confirmation email. If the wording differs from what you entered, that is our mistake: send a photo and we remake it for free. If the wording matches what was entered but contains a typo, you can return it within 60 days with free return postage and reorder with the corrected text.
\nEvery item can be returned within 60 days of delivery for any reason, and we pay the return postage. Email us with your order number and the item, wait for your return authorization, and ship it within 14 days. Our Returns & Exchanges Policy has the full steps and packing tips.
\nApproved refunds are sent to your original payment method within 7 days, and we email you when it happens. If you cannot see it 10 business days after that email, ask your bank to trace it using the date and amount, and let us know. The Refund Policy explains timing and amounts.
\nYou do not need an account to order. If you created one, sign in from the account icon in the header. Forgot your password? Use the “Lost your password?” link on the sign-in page and we will email you a reset link. If the email does not arrive, check spam, then contact us.
\nCheck that the billing address and postcode match your bank’s records, approve the purchase in your banking app if your bank flags a US-dollar transaction, and try again. Our Payment Methods page lists more fixes. A declined attempt never creates an order, and any temporary hold is released by your bank.
\nIf you checked out with an account, every order you placed while signed in appears under My account, with its status and items. Guest orders are not linked to an account automatically, but your confirmation emails hold the same information, and we can look up any order from the email address you used.
\nYour order confirmation email is your receipt and lists every item, the personalization and the total. If you need a copy, or the billing name changed for expenses, email us.
\nYou can ask to see, correct, download or delete the information we hold about you. Email us with “Privacy request” in the subject, from the address you order with. The Privacy Policy explains everything we collect and why.
\nWrite to support@yaybestie.com, use the pre-filled emails on our Submit Ticket page, or visit Contact Us for tips on what to include. We reply within one business day, Monday to Friday, US Pacific time.
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