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\nQuick answers to the questions people ask right before, and right after, they click Place order. Tap a question to open the answer. If yours is not here, email support@yaybestie.com and a real person will reply within one business day, or browse the step-by-step guides in our Help Center.
\nOn each product page you pick the size, colour or design option, then type the names, dates or message into the personalization fields. What you type is exactly what we print or engrave, so the preview and your cart summary are the best place to check spelling, capital letters and punctuation before you pay.
\nNo, we print exactly what you enter, because many names have unusual spellings on purpose. If you spot a typo after ordering, email us within 24 hours and before production starts, and we will fix it free of charge. Our Cancel or Change an Order page explains the steps.
\nThe live preview on the product page shows your personalization in the design before you order. We do not send separate proofs by email for standard orders, which keeps production within 1–3 business days. If you have a question about how something will look, email us before ordering and we will help.
\nYes, each design has a limit so that every word stays readable at the size of the item. The fields will stop you going over it. For family designs with many names, choosing a larger size usually gives each name more room; the Size Guide compares sizes.
\nEmoji cannot be printed and may be removed. Standard letters, numbers and common punctuation work best. Accented letters such as é or ñ usually print correctly; if a name relies on a special character, mention it in an email before ordering so we can confirm.
\nWe cannot print logos, team crests, licensed characters or celebrity likenesses without the owner’s permission. You can still make a great fan gift with team colours, a name and a lucky number. Our Intellectual Property Policy has more ideas.
\nWe make your item in 1–3 business days, then the carrier takes 7–14 business days to deliver to the United States, Canada, Australia or New Zealand. In total, allow 8–17 business days. Our Shipping & Delivery page has a full timeline table.
\nShipping is free to all four countries we deliver to, with no minimum order and no code to enter. The free method is applied automatically at checkout.
\nThe United States, Canada, Australia and New Zealand only. Orders ship from the USA. If you enter an address elsewhere, checkout will not offer a shipping method.
\nNot at the moment. Every order travels by our free tracked method. If you are working to a date, count back 17 business days and order before then, or email us first and we will tell you honestly how the timing looks.
\nYes. Enter their name and address as the shipping address and your own email at checkout. Packing slips do not show prices, so the surprise stays a surprise.
\nOrders to Canada, Australia and New Zealand may be charged import duties, taxes or fees by the destination country on arrival. Those are set by the destination, are not included in our prices or free shipping, and are paid by the recipient. Many low-value parcels pass without any charge.
\nWe email you a tracking number when your order ships. You can also look it up on our Order Tracking page with your order number and checkout email. The first scan can take 24 to 48 hours to appear.
\nYes, within 24 hours of placing it and before production starts. Email support@yaybestie.com with your order number and the change. Cancellations in that window are refunded in full within 7 days.
\nYes. Every item, including personalized ones, can be returned within 60 days of delivery for any reason. Change-of-mind returns should come back unused and complete.
\nWe do, for every return, including change of mind. We send a prepaid label or reimburse reasonable tracked postage. There is never a restocking fee.
\nOnce a refund is approved, we send it to your original payment method within 7 days. Your bank may take a few more business days to show it. Our Refund Policy explains each situation.
\nSorry about that. Send photos of the box, the label and the item to support within 60 days of delivery. We will remake it for free or refund you in full, and in most cases you do not need to send the broken piece back.
\nIf the wording on your item does not match what you entered, that is our error. Send a photo and we will remake it for free, usually without needing the first piece back.
\nYes, within 60 days. Because every piece is made to order, an exchange is a remake: we start the new piece once your return is on its way, and settle any price difference.
\nOur printed ceramic mugs are dishwasher- and microwave-safe unless a product page says otherwise. Hand-washing helps printed colours stay bright for longer.
\nMost designs come in 11 oz and 15 oz. An 11 oz mug holds a standard cup of coffee; 15 oz is for people who like a refill without getting up. The Size Guide compares them.
\nAcrylic panels ship with a thin protective film on one or both sides. Peel it off gently from a corner and the panel will be clear. Clean it with a soft, dry microfibre cloth rather than paper towels or glass cleaner.
\nIt depends on the product: many night lights use a USB-powered LED base, and bottle lamps typically use small batteries or a cork light. Each product page states the power source and what is included.
\nThe design and layout will match, but every piece of wood has its own grain, knots and shade, so no two are identical. That natural variation is part of the charm, not a defect.
\nOur gifts are decorative items and drinkware for adults. Ornaments, keychains and lamps may contain small parts or glass and are not toys; please keep them out of reach of young children.
\nThe payment options available for your order are shown on the checkout page before you confirm. All prices are charged in US dollars. More detail is on our Payment Methods page.
\nWe do not add sales tax at checkout, so the total you confirm is the total we charge. Import duties for Canada, Australia and New Zealand are separate and set by those countries.
\nNo, you can check out as a guest. An account simply saves your addresses and lets you see your order history.
\nWe use them only to make, ship and support your order. We do not use your personalization in marketing without asking, and we never sell personal information. Our Privacy Policy has the details.
\nWe are a new shop, so we do not display reviews yet, and we will never show invented ones. If you order from us, we would genuinely love to hear how it went.
\nWe do not print separate gift cards at the moment. Many customers add a short line to the personalization itself, such as “Happy 30th, love Sam”, or send a message to the recipient separately. Packing slips never show prices.
\nYes. Place one order per address, so each parcel ships free to its own destination. If you want both pieces to match exactly, copy the personalization from the first order into the second.
\nYes, several of our ornaments, suncatchers, plaques and night lights work well as memorial pieces for people and pets. If you would like help choosing wording or a design, email us; we take the time to get these right with you.
\nYes. Add each item to the cart with its own personalization; a single order can include many names. For large orders, email us first with the quantity and the date you need them so we can confirm the timing.
\nThere is no fixed cut-off, because it depends on where the parcel is going. Allow up to 17 business days from order to delivery and add a few extra days in the busiest weeks of the year. When in doubt, order early.
\nNot at the moment. Items arrive in protective packaging designed to keep them safe in transit. If you are sending the gift directly to someone, it will arrive without a price on the packing slip.
\nOnly on products whose page says they accept a photo upload. Elsewhere, designs use illustrations you can customise, such as a breed-style pet drawing with your pet’s name. Please only upload photos you took or have permission to use.
\nNot at the moment. Our prices are the same for everyone and shipping is always free to the four countries we serve, so there is no code to hunt for at checkout.
\nIt happens with popular designs. The recipient can exchange it for a different design, size or product within 60 days of delivery, with return postage paid by us, so nobody ends up with two identical mugs on the shelf.
\nYes, as long as the design is still in our shop. Open your previous order email, copy the personalization exactly, and place a new order with it. If the design is no longer available, write to us and we will suggest the closest match.
\nWe are happy to help with anything else, from choosing between two designs to checking whether a date is realistic for delivery. Write to support@yaybestie.com, open a request on the Submit Ticket page, or read our Contact Us page for what to include so we can answer in one reply.
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